La Verne

City of

Tips and Tricks to Maximize Your Virtual Council Meeting Participation

October 14, 2021

Due to the ongoing nature of the coronavirus as well as a desire for expanded public participation opportunities, the City of La Verne will continue to host its council and commission meetings virtually, in addition to limited in-person options, for the foreseeable future. The coronavirus pandemic forced many of us to adapt quickly to the unprecedented situation and acquaint ourselves with unfamiliar technological resources. For this reason, the City of La Verne is providing tips and tricks for residents to use when attempting to watch city meetings virtually.

If the video stream is pausing frequently to buffer, you may want to reduce the resolution. Video streaming requires more bandwidth than many other internet activities. Reducing the resolution can help speed up the buffering process. If you have reduced the resolution, yet the video continues to cause issues, it may be an issue with the internet connection. You may want to consider resetting your router to re-establish your connection.

If you are unfamiliar with the Zoom format, you can test your audio and visual settings using Zoom’s test link here. This will allow you to test your internet connection, speakers, microphone and camera prior to the City’s Council or Commission Meetings.

If you are experiencing slowdowns on Zoom, you may want to call into the meeting. All City Zoom meetings have the ability to call into the meeting. Once you register for the meeting, you will receive the meeting information, which includes a call-in number. At the time of the meeting, you may dial that number on your cell phone to listen and participate in the meeting remotely.

If you wish to make public comment via Zoom, you can raise your hand and you will be allowed to unmute and turn your camera on to make public comment in front of the City Council. In order to do so, you will need to unmute by clicking the microphone button in the bottom toolbar.

If you would like to make public comment while watching on the City’s website or calling in to the meeting, be sure to email the Assistant City Clerk before the end of that specific item or the public comment section of the meeting at This email address is being protected from spambots. You need JavaScript enabled to view it.

“While the pandemic has ensued, we have been able to provide our residents with multiple avenues of participation in our City Council and Commission meetings,” said Assistant to the City Manager JR Ranells. “I have even walked several residents through practice Zoom sessions in order to ease the transition to this new technology. But I know many residents with conflicts on Mondays at 6:30 p.m. are grateful to be able to watch while taking care of their kids at home or when sick. And as a City, we are pleased to be able to assist any and all residents engage with our local government.”

If residents are having difficulty utilizing one of the many options available to participate, please contact the City by calling 909-596-8726 and staff will work to troubleshoot the issue with you directly.

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Contact: JR Ranells, Administration Department

Telephone: (909) 596-8726